Ivrnet Client Services
  Monday, September 16, 2019  
 
 

ITSportsNet Help and Support Center

 

In the rest of this section you will find ITSportsNet's Support Service Levels and information on how to get your support issues resolved as quickly as possible. Our goal is to answer help cases within 1 business day. 

Searching for a Solution

On this site, look to the left hand menu options for - your ORGANIZATION or TYPE OF SPORT and then YOUR ROLE ASSIGNED.  Click on that link, and it will bring you to a listing of all of the help documents for your role and organization.


Connect with ITSportsNet Client Services Team:


 

Opening a Help Ticket

If your solution search is unsuccessful, submitting a case through the Case Tool is the next step. Entering a case is the fastest, most effective way to let us know that you need help. 

There are two ways that you can log a case:

 

All comments added to cases by the Ivrnet Client Services Agent will also be emailed to you as a courtesy.  If you choose to reply to the email, this will be added to the case comments.

 

Other Features of the Case Tool

When you sign into www.itsportnet.com/admin/v21 -->Communicate you will have the following options:

  • Create Case - Where you can add a new case to the queue to ask for assistance or let us know about a problem.

  • Active Case - Where you can review existing open cases and add new comments.  You can also ue this feature to rate and close cases that have been resolved.

  • Closed Case - Where you can refer to cases that have already been fixed.

 

By following the process above, you'll help us, help you, resulting in a great experience for everyone.



Created by: ITSN Support Team -- Last updated:Jun 04, 2019
 
    
 

 
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