Ivrnet Client Services
  Friday, September 17, 2021  
 
 
Announcement
  • **SCHEDULED MAINTENANCE ADVISORY**-----Apr,14
    [General]Due to a data centre migration, we have scheduled maintenance on the ITSN system. There is no action required on your side. There will be no ITSN service available on Monday, April......
  • Help Documents relocated to sports.ivrnet.com-----Jun,05
    [Feature Updates]We have moved and re-organized the ITSportsNet Help Documents.  You can find them on this website:  sports.ivrnet.comGeneral Help Documents are listed accordingly.Any Hel......
  • **NEW** for 2018: Refund Policy Required during Checkout Process for OLR-----Mar,08
    [General]With new requirements and changes within the Merchant Account Services to accept payment during online registration, one of the new policies is that each organization must display ......

ITSportsNet Help and Support Center

 

In the rest of this section you will find ITSportsNet's Support Service Levels and information on how to get your support issues resolved as quickly as possible. Our goal is to answer help cases within 1 business day. 

Searching for a Solution

On this site, look to the left hand menu options for - your ORGANIZATION or TYPE OF SPORT and then YOUR ROLE ASSIGNED.  Click on that link, and it will bring you to a listing of all of the help documents for your role and organization.


Connect with ITSportsNet Client Services Team:


 

Opening a Help Ticket

If your solution search is unsuccessful, submitting a case through the Case Tool is the next step. Entering a case is the fastest, most effective way to let us know that you need help. 

There are two ways that you can log a case:

 

All comments added to cases by the Ivrnet Client Services Agent will also be emailed to you as a courtesy.  If you choose to reply to the email, this will be added to the case comments.

 

Other Features of the Case Tool

When you sign into www.itsportnet.com/admin/v21 -->Communicate you will have the following options:

  • Create Case - Where you can add a new case to the queue to ask for assistance or let us know about a problem.

  • Active Case - Where you can review existing open cases and add new comments.  You can also ue this feature to rate and close cases that have been resolved.

  • Closed Case - Where you can refer to cases that have already been fixed.

 

By following the process above, you'll help us, help you, resulting in a great experience for everyone.



Created by: ITSN Support Team -- Last updated:Jun 04, 2019
 
    
 

 
Powered By Ivrnet